REFERPERT

Terms of service

Plain-language terms covering what ReferXpert does, what you're responsible for, and how rewards are funded.

  1. 01

    The service

    ReferXpert provides referral program software: importing your customers, sending referral campaigns on your behalf, tracking referrals through your pipeline, calculating rewards, and delivering payouts you approve.

  2. 02

    Your account

    You're responsible for the accuracy of the customer data you upload and for keeping your login credentials secure. You confirm you have the right to contact the customers you import, and that they would reasonably expect to hear from your business.

  3. 03

    Messaging

    Campaigns are sent under your business name. You are responsible for the content of messages you compose and for complying with the messaging laws that apply to you, including honouring opt-outs. ReferXpert removes opted-out customers from every send automatically.

  4. 04

    Rewards and payouts

    Referral rewards are funded by your business, not by ReferXpert. Your subscription covers the software only. When you approve a reward, ReferXpert instructs the payout provider to send it; the funds are yours and the obligation to your customer is yours. ReferXpert is not a party to the reward agreement between you and your customer.

  5. 05

    Fees

    Subscriptions are billed monthly in advance and can be cancelled at any time, effective at the end of the current billing period. Fees already paid are not refundable, and reward payouts already sent cannot be recalled.

  6. 06

    Availability

    We aim to keep ReferXpert running continuously but do not guarantee uninterrupted availability. Message and payout delivery depend on third-party providers whose failures are outside our control; delivery outcomes are recorded in your message log either way.

  7. 07

    Your data

    You retain ownership of your account and customer data. We use it only to operate the service, as described in our privacy page. You can export it while your account is open, and closing your account removes it.

  8. 08

    Changes

    We may update these terms as the product changes. Material changes will be communicated to account owners by email before they take effect.

Questions: support@referxpert.com